Privacy Policy
How csma handles personal data
csma and its associated companies take the privacy of your information very seriously. We aim to meet current Internet best practice. Our Privacy Policy below explains how we will collect and use the information you give us. We may vary this policy from time to time and the current version will be that published on this site. The word 'we' and 'csma' refers to the csma group, consisting of the Civil Service Motoring Association Ltd, Motoring & Leisure Services Limited, and Motoring & Leisure Insurance Company Limited, unless otherwise indicated.
Collecting your information
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. We will also need personal information in order to supply other products and services or to help us identify you when you contact us. If you communicate with us by email over the internet you should be aware that the nature of the internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control.
We may combine this information with other information that we may hold about you if you are a csma member, or have made enquiries of us before. We may also obtain information from publicly available sources such as the electoral roll, or other third parties who have a legitimate basis on which to pass on your information.
We will act in accordance with current legislation. Our Data Protection Notice is given below.
csma Data Protection Notice
csma will share the information you provide, together with other information, with our group companies. We may use the information you provide for administration and marketing. We will disclose your information to our service providers and agents for these purposes.
If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us and for us to be able to process their personal data (including sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.
You have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies.
For our joint protection and training purposes, telephone calls may be recorded and/or monitored.
Informing you about products and services
We offer motoring and travel related products such as breakdown services, hotel bookings and vehicle inspections, sales and leasing. We also offer financial products such as Insurance, loans and credit cards. We may also share your information with our business partners. By providing us with your contact details, you will be indicating to us and our business partners, your consent to us and them, contacting you by mail, telephone, fax, and email to let you know about any goods, services or promotions of our own our business partners or other third parties, which may be of interest to you unless you indicate an objection to receiving such messages by ticking the box provided.
Sensitive data
By submitting data to us, you give us consent to use your sensitive personal data e.g. health data for travel insurance (if appropriate), solely for the purposes for which you submit it.
How we collect information about your visits to our websites
When you visit our web pages, we will download something called a 'cookie' to your computer. These cookies serve no purpose other than to remember your log-in details for your next visit. Other statistics are gathered, for example: the duration of time a page was viewed, common paths taken through the site, data on screen settings. We also collect information about what other websites you visit after ours. We use this data to improve the services on our site and to refine your experience of using our sites. No personal information is collected at any point
What is a cookie?
Cookies are text files that identify your computer (through what is known as an IP address) to our server. Whilst in some cases it may be possible, we do not use the IP address as a means of identifying you. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. You can do this through your internet browser. With most browsers, this facility can be reached via the `tools' (e.g. Internet Explorer), or `edit', or 'task' (e.g. Netscape) menu. If you have any problems finding this area, the `help' function within your browser will be able to provide assistance. You can also find more detailed information about cookies and how to manage them on www.allaboutcookies.org
If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.
If you have any questions regarding this privacy policy or any other aspect of our data handling procedures, please contact us via the address above, marking all correspondence for the attention of the Data Protection Compliance Manager.
What will we do with your personal information?
We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent. We will not contact you, or pass your information to our business partners, for marketing purposes unless you have indicated your agreement that we may do so. Where we are making arrangements on your behalf we may need to pass your information to third parties to conclude those arrangements. For example, to a hotel to make a hotel booking, or to an insurance company to obtain insurance quotes.
We are committed to treating your personal data with due care and in accordance with the data protection principles.
Sensitive information
In the Data Protection Notice above we refer to the collection of sensitive data. In addition to the example given we will also collect other sensitive data when providing you with insurance quotations and policies. This is information relating to your health generally and also to any relevant convictions. We pass information, which may include this sensitive data, to the insurance companies from whom we obtain quotations. We, and they, only use this information to provide you with quotations and insurance. We will not be able to provide you with quotes, without this sensitive data.
How to access your personal information
Please address requests to the Data Protection Compliance Manager, csma, Britannia House, 21 Station Street, Brighton BN1 4DE (Please note that a small fee of £10.00 will be charged for dealing with these requests). If you believe that any of the data we hold about you is incorrect or being misused or want further information you may contact us at the above address.
Users aged 16 years and under
If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.
Links to other websites
Our websites may contain links to other sites outside the group. We are not responsible for the privacy and security of these sites. This privacy policy applies only to this website.
If you have any questions or concerns, please contact us or write to:
csma
Britannia House
21 Station Street
Brighton
BN1 4DE
Please note: This page links to an external website. csma is not responsible for the content of third party websites.
